Observe how the team currently assembles the answer.
Application example / Operations
Make existing technology earn its place
Start with the tools, people and processes already in the organisation.
The situation
A recognisable problem.
A team has several useful systems but still relies on manual spreadsheets to answer a recurring operating question. The next step is to understand where the hand-offs fail.
Separate tool gaps from data, ownership and adoption problems.
Prioritise configuration, training and integration before considering a new build.
The useful output
Something the team
can work with.
A practical improvement backlog with owners, measures and a reason for each proposed investment.
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